A few useful answers
Frequently asked questions
The important bits about ordering from CuddleCrew, all in one place.
Do I pay when I place an order?
No. Checkout submits the order for CuddleCrew to review first. Payment actions only appear on your order page when they are actually due. You will also be notified when they are due.
Why does my order say Pending review?
CuddleCrew checks the order, chosen options and availability before accepting it. You can keep using the private order page while it is being reviewed.
When is a deposit needed?
Accepted orders over £50 require a 10% non-refundable deposit before making starts, unless CuddleCrew cancels the order.
Can I choose a different colour?
If colour choices are configured for that product, they are shown on the product page. You can also add a note at checkout if you want to ask about something different.
Where do I message CuddleCrew?
Open your private order page and use the Messages section. Replies from CuddleCrew appear in the same conversation.
Where can I see my orders?
If you placed the order while signed in, go to My Orders in your account. Your private order link also continues to work.